Privacy Policy

SAFFLAN Hotel respects your privacy. This policy explains how we collect, use, protect and share personal information when you use our website, make a reservation, contact us, subscribe to updates or stay with us at Yong Duuni, Tamale, Ghana.

Who is responsible for your information

SAFFLAN Hotel is responsible for the guest and website information we collect. You can contact us at safflanhotel@gmail.com or by phone on +233 55 354 4328 if you have a privacy question.

Information we collect

• Identity and contact details, including your name, phone number, email address, country and account login details.
• Booking details, including arrival and departure dates, rooms selected, number of guests, extras, special requests, booking reference and booking status.
• Payment records, including payment method, amount paid, balance, transaction reference and receipt or invoice records. We do not store full card numbers.
• Messages you send through enquiry forms, change requests, newsletter forms, email, phone or WhatsApp.
• Operational guest information needed during a stay, such as check-in records, room assignment, guest requests, incident notes or damage records where applicable.
• Technical information needed to run the website securely, such as session cookies, IP address, browser details and security logs.

How we use your information

• To check room availability, create and manage bookings, issue confirmations, invoices and receipts.
• To process online payments through Paystack when Paystack is enabled, or record payment on arrival when that method is selected.
• To communicate with you about reservations, payments, refunds, stay changes, enquiries and service updates.
• To prepare rooms, manage guest service, improve operations and keep the hotel safe and secure.
• To meet accounting, tax, audit, security and legal record-keeping requirements in Ghana.
• To send hotel news or offers only where you have subscribed or where the law allows us to contact you.

Payments

Online card and mobile money payments are processed by Paystack. Paystack receives the payment information needed to complete and verify the transaction. SAFFLAN Hotel receives transaction references, payment status, amount and channel details, but we do not see or store your full card details.

Who we share information with

We share information only where needed to provide the service or comply with obligations. This may include payment processors, email/SMS or hosting providers, professional advisers, auditors, banks, regulators or law enforcement where legally required.

How long we keep information

We keep booking, payment, invoice and guest records for as long as needed for hotel operations, accounting, tax, dispute handling and legal compliance. Enquiries and marketing subscriptions are kept only while useful for the purpose collected, unless a longer period is required by law.

Your choices and rights

You may ask us to update inaccurate details, provide a copy of information we hold about you, stop marketing messages or review a privacy concern. Some records may need to be retained for lawful business, accounting or security reasons.

Security

We use access controls, secure passwords, staff permissions, audit logs and payment-provider verification to protect guest information. No system is perfect, but we take reasonable steps to prevent unauthorised access, misuse, alteration or loss.

Updates to this policy

We may update this policy when our services, website features or legal obligations change. The latest version will always be available on this page.