Cancellation & Refund Policy

This policy explains how cancellations, no-shows and refunds are handled for direct bookings with SAFFLAN Hotel.

Free cancellation period

Unless your offer or booking confirmation states a different rule, you may cancel free of charge up to 48 hours before your check-in date.

Late cancellations

Cancellations made within 48 hours of check-in may attract a charge equal to one night's stay. If you have paid more than that amount, the remaining eligible balance may be refunded.

No-shows

If you do not arrive on your check-in date and have not agreed a late arrival with the hotel, the booking may be treated as a no-show. No-shows may be charged one night, and the remaining eligible balance may be released or refunded at the hotel's discretion and according to the booking terms.

Payment on arrival bookings

If you selected payment on arrival and no payment has been taken, please cancel as early as possible so the room can be released. The hotel may cancel unpaid or unconfirmed payment-on-arrival bookings if we cannot reach you or if the booking appears unreliable.

Refund timing

Approved refunds are normally initiated within 3 business days after the hotel verifies the cancellation and refund amount. Card and mobile money refunds processed through payment providers can take additional time, commonly 7 to 14 business days, depending on your bank, wallet provider or payment network.

Non-refundable or special rates

Some promotions, group bookings, long-stay rates or special event dates may have stricter cancellation terms. Where this applies, the stricter terms shown on the offer, invoice, booking confirmation or written agreement will apply.

How to cancel or change a booking

Contact SAFFLAN Hotel as soon as possible by phone, email or WhatsApp and quote your booking reference. We will confirm whether the booking can be cancelled, amended, refunded or moved to new dates.