Booking Terms

These Booking Terms apply to reservations made directly with SAFFLAN Hotel online, by phone, email, WhatsApp or at the front desk.

Making a booking

• You must provide accurate guest, contact, date and occupancy details.
• The lead guest must be at least 18 years old and must be authorised to make the booking.
• Room availability is confirmed only when the booking is accepted by the hotel and the required payment condition has been met.
• The hotel may refuse or cancel bookings created with false details, suspected fraud, misuse of offers or behaviour that may put guests, staff or property at risk.

Payment methods

The payment methods available to you are the methods shown at checkout at the time you book.

• Paystack online payment: where enabled, you may pay online by card or mobile money through Paystack. Your booking is confirmed after successful payment verification.
• Payment on arrival: where enabled, you may submit a booking request and pay the balance at the hotel. The booking may require hotel confirmation before it is treated as confirmed.
• Manual payments: if the hotel records an offline payment for your booking, the payment will appear against the booking once processed by staff.

Prices, taxes and extras

Room prices are inclusive of applicable taxes and levies. Extras are not taxed separately on the website; the price shown for an extra is the price charged. The final booking summary shows your total, paid amount and any balance due.

Check-in and check-out

• Check-in and check-out times are shown on the website, at checkout and on your booking confirmation.
• Early check-in and late check-out are subject to availability and may attract extra charges.
• Valid identification is required at check-in.

Guests and room occupancy

• Each room has adult, child and total guest limits. The hotel may refuse extra guests beyond the booked occupancy or room capacity.
• Additional guests, beds, meals or services may attract extra charges.
• Children must be supervised by a responsible adult at all times.

Guest responsibilities

• You are responsible for your conduct and for guests or visitors connected to your booking.
• You are responsible for damage, missing items or extraordinary cleaning caused during your stay, beyond normal wear.
• Smoking is not permitted in rooms. Please ask reception for designated outdoor areas.
• Visitors may be required to register at reception and follow hotel security rules.

Receipts and documents

Booking confirmations, invoices and receipts may be sent by email and made available in the guest account area where applicable. If you need a corrected business name, tax details or a duplicate document, please contact the hotel.