Accessibility Statement

SAFFLAN Hotel wants every guest and website visitor to feel welcome, respected and able to access the information or service they need.

At the hotel

If you have mobility, visual, hearing, medical, dietary or other accessibility needs, please contact us before arrival. This helps our team advise on the most suitable room, access route, parking, dining arrangement or event set-up available for your dates.

• Reception can advise on room access, public areas and available assistance.
• Ground-floor and step-free access may be available in parts of the property, subject to the area and current operations.
• Room allocation is subject to availability, so early notice gives us the best chance of preparing properly.
• Certified service animals should be discussed with the hotel before arrival so arrangements can be confirmed.

On the website

We aim for the website to be clear, readable and usable on mobile and desktop devices. The site is built with keyboard navigation, visible labels, semantic headings, alternative text for important images and reasonable colour contrast in mind.

Known limits

Some older uploaded documents, third-party payment screens, maps or social media content may not be fully controlled by SAFFLAN Hotel. Where a third-party service creates a barrier, contact us and we will try to provide the information or booking help another way.

Request help or report a barrier

If you cannot access part of the hotel, website or booking process, please contact us at safflanhotel@gmail.com or call +233 55 354 4328. Tell us what you were trying to do and what went wrong, and we will respond as quickly as we can.